Privacy policy

This policy explains how BI-Strings ("we", "us") collects and uses personal data when you visitbistrings.com or contact us. We are committed to handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What we collect

When you use our contact form or email us, we collect the details you provide: your name, email address, company name and the content of your message.

How we use it

We use these details only to respond to your enquiry and, if you become a client, to deliver our services. Our lawful basis is your consent and our legitimate interest in replying to business enquiries. We do not sell your data.

Business contacts we reach out to

We may also contact people at companies we think could benefit from our services, using business contact details that are publicly available (for example company websites, LinkedIn or news coverage). We do this on the basis of our legitimate interest in promoting our services to businesses. We keep only work details (name, role, company and work email) and a record of our contact. If we send you a link to a page prepared for your company, we record when it is opened, roughly how long it is read, how far down it is scrolled and which of its links are clicked, so we know when and how to follow up. If you'd rather not hear from us, reply to any email or write to info@bistrings.com and we'll stop and mark your details as do not contact.

How long we keep it

Enquiries that do not lead to a project are deleted within 24 months. Client records are kept for as long as required by law and our contractual obligations.

Who we share it with

This website, its contact form database and our email are hosted by Namecheap, Inc., which acts on our instructions as a data processor. To prevent abuse we store a one-way, anonymised fingerprint of your IP address rather than the address itself. We do not share your details with anyone else.

If you choose to message us on WhatsApp, that conversation is handled by WhatsApp (Meta) under its own privacy policy. We use it only to reply to you, and you can ask us to delete the chat at any time.

Cookies and visit statistics

This website does not use advertising or tracking cookies. To see how the site is used, we keep our own simple visit statistics: which pages are viewed, the website or campaign link a visitor arrived from, the type of device, and clicks on key buttons such as our offer, email, phone and WhatsApp links. We do not use cookies for this and we do not store IP addresses: each visitor is counted with a code made from the connection and browser that changes every day, so it cannot be used to recognise you on another day or identify you. These statistics stay on our own server, are never shared and are deleted after 13 months. If your browser sends a Do Not Track or Global Privacy Control signal, nothing is recorded at all.

Your rights

You can ask to access, correct or delete your personal data, or object to how we use it, by emailinginfo@bistrings.com. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

Contact

BI-Strings, London, United Kingdom.
Email: info@bistrings.com